Shipping policy
Shipping Policy – Calm Oasis
At Calm Oasis, we’re committed to getting your order to you as quickly and smoothly as possible so you can start relaxing sooner.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
During periods of high demand, processing times may be slightly extended.
Shipping Time & Delivery
Estimated delivery times vary depending on your location:
- United States: 5–10 business days
- International: 7–15 business days
Please note that delivery times are estimates and may be affected by factors outside of our control such as carrier delays, customs processing, or high seasonal demand.
Shipping Rates
We offer free standard shipping on most orders.
Expedited shipping options may be available at checkout for an additional cost.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow 1–3 days for tracking information to update.
Lost or Delayed Packages
If your order is delayed beyond the estimated timeframe, please contact us at calmoasisco@gmail.com and we’ll help resolve the issue.
Calm Oasis is not responsible for delays caused by shipping carriers, customs, or incorrect shipping information provided at checkout.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly entered addresses.
Customs, Duties & Taxes
For international orders, customs fees, duties, or taxes may apply depending on your country’s regulations.
These charges are the responsibility of the customer.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 5 days of delivery with photos and your order number so we can make it right.
Contact Us
If you have any questions about your order, feel free to reach out:
Email: calmoasisco@gmail.com